Raphael Perez
EUC Solution Architect · SCCM, Intune & Windows 11 · London, UK
www.rflsystems.co.uk · linkedin.com/in/dotraphael · github.com/dotraphael
Experience · online CV
Experience: 30 years of Windows and endpoint management
EUC solution architect, System Center consultant, former Microsoft MVP and MCT. Projects, roles, skills and recognition, all on one page.
At a glance
- Current role
- EUC Solution Architect, NHS North East London ICB
- Availability
- Open to contract opportunities
- Based
- London, UK · on-site and remote
- Languages
- English, Portuguese
Summary
Profile
I'm a former Microsoft MVP (2010–2025) with more than 30 years in IT, over 20 of them dedicated to System Center, endpoint management and automation. My roles have ranged from first-line support to principal consultant and solution architect, across the NHS, banking, insurance, asset management and international organisations.
I hold 30+ Microsoft certifications and was a Microsoft Certified Trainer from 2008 to 2025. I've spoken at events such as TechEd and the Gartner Security & Risk Management Summit, edited a System Center magazine in Brazil and written two books on Configuration Manager. I work in English and Portuguese.
- years in IT
- 30+
- Since 1994
- years a Microsoft MVP
- 15
- 2010–2025
- NHS GP practices
- 300+
- on one Evergreen standard
- devices supported
- 45,000+
- in one European estate
Skills
Skills and technologies
Endpoint management
- Microsoft Intune
- SCCM / MECM
- Windows Autopilot
- Co-management
- Windows 11
- OS deployment (SCCM, MDT)
- Patch management (WUfB, WSUS, Patch My PC)
- App packaging (PSAppDeployToolkit, App-V)
Cloud & identity
- Microsoft Entra ID
- Conditional Access
- Defender for Endpoint
- Windows 365 Cloud PC
- Azure (VMs, Storage, File Sync)
- Microsoft 365
- EMS / BYOD
Infrastructure
- Active Directory
- Group Policy
- SQL Server
- SCOM & System Center suite
- Hyper-V
- PKI, DNS, DHCP, DFS
- 1E Nomad, PXE, Shopping
Automation
- PowerShell
- C#
- VBScript
- SQL / T-SQL
- Microsoft Graph
Leadership
- Solution architecture & design
- Evergreen frameworks
- Workflow & process design
- Technical documentation
- Mentoring junior engineers
- Training (MCT)
Projects
Selected projects
Open a project for the challenge, what I did and the results.
Intune, Entra ID and Windows 11 Evergreen framework for 300+ NHS GP practices300+ GP practices
The challenge
Hundreds of GP practices, each with its own history of devices, applications and local fixes, supported by shared 1st, 2nd and 3rd line teams. Every difference between practices made support slower, security harder to prove and change riskier, in environments where patient data means there is no room for error.
What I did
- Designed an Evergreen framework so every supported practice gets the same operating system, applications and security, and IT gets the same support model and tools everywhere.
- Phase one standardised on SCCM (MECM) with 1E Nomad, PXE Everywhere and Shopping, Patch My PC and Windows 10, with Azure services for file sync and storage.
- Phase two moved practices from legacy on-premises infrastructure to NHS.NET, Microsoft Entra ID, Intune, Autopilot and Windows 11, with Teams and OneDrive.
- Security built in: Conditional Access, Microsoft Defender for Endpoint and Windows 365 Cloud PCs where they fit.
- Applications packaged once with PSAppDeployToolkit and deployed the same way everywhere.
- Wrote the workflows, processes and procedures for help desk, onsite engineers and escalation teams, and mentored junior staff.
Results
- One standard build, application set and security baseline across 300+ practices
- One support model and toolset for 1st, 2nd and 3rd line
- Practices moved from on-premises infrastructure to Entra ID, Intune, Teams and OneDrive
- Documented processes that let the support teams run the platform day to day
Imperial Brands: Supporting Windows 10 Migration to Support 50+ low bandwidth Global Sites11,000 clients, 1 SCCM site
The challenge
Manage Windows 10 operating system across more than 50 sites across the globe with low bandwidth, different OS/Application languages, supporting 11,000+ Windows 10 devices.
What I did
- Supported existing SCCM Current Branch 1806 to manage desktops and laptops.
- Supported build of OS deployment with MDT integration for the Windows 10 migration.
- Maintained reliable SCCM environment for OS Build, patch management with WSUS and application management.
Results
- 11,000 clients migrated to Windows 10
- Desktops and Laptops managed from one platform
- Automated patching, application delivery and OS deployment
The FA Group: SCCM and Windows 10 Migration to Support 24 England teams2,000 clients, 1 SCCM site
The challenge
Manage Windows 10 operating system ran side by side across multiple Active Directory Domain / Forests across more than 50 sites, supporting 2,000+ Windows 10 devices.
What I did
- Designed and implemented SCCM 2012 R2 desktops and laptops.
- Built OS deployment with MDT integration for the Windows 10 migration.
- Set up patch management with WSUS and application management.
Results
- 2,000+ clients migrated to Windows 10
- Desktops and Laptops managed from one platform
- Automated patching, application delivery and OS deployment
SCCM and SCOM health check and remediation for a United Nations agencySCCM and SCOM platforms
The challenge
The organisation needed to know whether its SCCM and SCOM platforms were healthy, what was putting them at risk, and what to fix first.
What I did
- Ran a structured health check across SCCM and SCOM, including SQL Server and reporting.
- Remediated the findings, including management packs, dashboards and WSUS.
- Wrote up the technical documentation and trained the team.
Results
- Prioritised findings with fixes
- Findings remediated across SCCM and SCOM
- Documentation and trained staff
SCCM 2012 R2 migration and power management for 5,000 devices across 20+ locations5,000 clients, 20+ locations
The challenge
A growing bank needed a clean SCCM 2012 R2 platform to support desktops across its stores and offices, and a way to cut energy use without disrupting maintenance and patching.
What I did
- Designed and implemented the migration to a new SCCM 2012 R2 site and supporting infrastructure.
- Designed and implemented power management with SCCM 2012 R2 and 1E NightWatchman.
- Set up patch management and SQL Server Reporting Services reporting.
- Led the System Center work, mentored staff and delivered training.
Results
- 5,000 clients on the new SCCM 2012 R2 site
- Power management across 20+ locations
- Reporting for patching and power
Windows XP to Windows 8.1 migration and SCCM 2012 for 1,000 devices and 300 servers1,000 clients, 300 servers, 20+ sites
The challenge
Windows XP had reached end of support, and servers and desktops across more than 20 locations needed one management platform for patching, applications and OS deployment.
What I did
- Designed and implemented SCCM 2012 for servers and desktops.
- Built the Windows 8.1 OS deployment with MDT and migrated users off Windows XP.
- Implemented patch management and application management.
- Led the System Center team and trained the engineers who would run it.
Results
- 1,000 clients off Windows XP
- 300 servers patched and managed from SCCM
- One platform across 20+ sites
SCCM and SCOM 2012 migration for 12,000 devices and 2,300 servers at a global insurer12,000 clients, 2,300 servers
The challenge
Desktop and server management ran on SCCM 2007, while server monitoring was split across MOM 2005 and SCOM 2007. Both platforms were reaching end of support across three SCCM sites and three monitoring environments.
What I did
- Designed and implemented the SCCM 2012 migration from SCCM 2007 for servers and desktops across three sites.
- Designed and implemented SCOM 2012 to replace MOM 2005 and SCOM 2007 for server monitoring in three environments.
- Built and tuned management packs, dashboards and SQL Server Reporting Services reports.
- Led the System Center team, mentored junior staff and delivered technical training.
Results
- 12,000 clients moved to SCCM 2012
- 2,300 servers monitored on SCOM 2012
- Dashboards and reports for operations teams
- Team trained to run both platforms
SCCM 2012 and Windows 7 migration for 3,000 devices, including VDI3,000 clients, 1 SCCM site
The challenge
The business needed to leave Windows Vista and bring servers, desktops and virtual desktops under one management platform, with a small team.
What I did
- Designed and implemented SCCM 2012 for servers, desktops and VDI.
- Built OS deployment with MDT integration for the Vista to Windows 7 migration.
- Set up patch management with WSUS and application management with App-V.
- Led the small team, mentored junior staff and delivered technical training.
Results
- 3,000 clients migrated to Windows 7
- Servers, desktops and VDI managed from one platform
- Automated patching, application delivery and OS deployment
3rd and 4th line SCCM support for 45,000+ devices across 80+ European sites80+ sites, 45,000+ clients
The challenge
Three generations of Configuration Manager (SMS 2003, SCCM 2007 R3 and SCCM 2012 SP1) ran side by side across more than 80 sites, supporting 45,000+ Windows XP and Windows 7 clients during a Windows 7 migration.
What I did
- Part of the consultant team providing 3rd and 4th line support for the European desktop infrastructure.
- Diagnosed and resolved complex issues across SMS, SCCM, MDT and Active Directory.
- Wrote and reviewed technical documentation for the support teams.
- Wrote “Understanding System Center 2012 SP1 Configuration Manager: The Walkthrough Book” during this period.
Results
- 3rd and 4th line support across 80+ sites and 45,000+ clients
- Technical documentation written and reviewed for the support teams
- Support through the Windows 7 migration at scale
Career
Career history
Every role since 1994. Contract roles since 2012.
Apr 2023 – present
EUC Solution Architect
NHS North East London ICB Contract
Member of the Transformation Team. Designing and implementing the Intune, Azure and Windows 11 Evergreen framework for NEL ICB and its NHS customers.
- Intune
- Autopilot
- Windows 11
- Entra ID
- Conditional Access
- Defender for Endpoint
- Windows 365
- PSAppDeployToolkit
Apr 2020 – Mar 2023
EUC Solution Architect
NEL NHS / NHS London Shared Services Contract
Member of the Transformation Team. Designed and implemented the EUC Evergreen framework for NEL CSU and its NHS customers.
- SCCM
- MDT
- Intune
- 1E Nomad
- Patch My PC
- Windows 10
- Azure
- DFS
Jul 2018 – Mar 2020
EUC Senior Technical Consultant
SCC Contract
Senior consultant in the End User Computing team, delivering System Center and Windows deployment to key clients and leading finance companies.
- SCCM
- SCOM
- MDT
- Intune
- EMS
- Azure
May 2016 – Jul 2018
Senior Technical Consultant
OCSL Contract
EMS consultant in the End User Computing team, delivering System Center and Windows deployment to NHS and leading finance clients.
- SCCM
- SCOM
- SCVMM
- SCSM
- Orchestrator
- Intune
- Azure
Apr 2016 – May 2016
SCCM Consultant
Metro Bank Contract
Designed and implemented power management with SCCM 2012 R2 and 1E NightWatchman for 5,000 clients across 20+ locations.
- SCCM
- 1E NightWatchman
- Windows 8
Feb 2016 – Mar 2016
SCCM Consultant
International Maritime Organization Contract
SCCM and SCOM health check and remediation, technical training and documentation.
- SCCM
- SCOM
- WSUS
- SQL Server
- SSRS
Jun 2015 – Jan 2016
SCCM Consultant
Metro Bank Contract
Designed and implemented the SCCM 2012 R2 migration and supporting infrastructure for 5,000 clients across 20+ locations, leading the System Center work.
- SCCM
- MDT
- WSUS
- SQL Server
- SSRS
Oct 2014 – May 2015
SCCM/Windows 8.1 Consultant
First State Investments Contract
SCCM 2012 for servers and desktops and the Windows XP to Windows 8.1 migration: 1,000 clients and 300 servers across 20+ sites.
- SCCM
- MDT
- WSUS
- Windows 8.1
Feb 2014 – Sep 2014
SCOM/SCCM Consultant
Catlin Group Contract
SCCM 2007 to 2012 migration for 12,000 clients and SCOM 2012 for 2,300 servers, leading the System Center team.
- SCCM
- SCOM
- MDT
- SQL Server
- SSRS
Apr 2013 – Jan 2014
SCCM/Windows 7 Consultant
QBE Europe Contract
SCCM 2012 for servers, desktops and VDI, and the Vista to Windows 7 migration for 3,000 clients.
- SCCM
- MDT
- App-V
- WSUS
- Windows 7
Jul 2012 – Mar 2013
SMS/SCCM 3rd Line Support
BNP Paribas Contract
3rd and 4th line support for the European desktop infrastructure: 80+ sites and 45,000+ clients.
- SMS 2003
- SCCM 2007/2012
- MDT
- Active Directory
Jan 2012 – Jun 2012
Lead Consultant, System Center
Eurodata Systems
Led the System Center team, delivering System Center and Windows deployment to NHS and leading finance clients.
- SCCM
- SCOM
- DPM
- VMM
- SCSM
- Orchestrator
- Hyper-V
Apr 2010 – Dec 2011
Technical Consultant
Eurodata Systems
System Center consultant for NHS and finance clients: design, implementation, training and 3rd/4th line support.
- SCCM
- SCOM
- DPM
- VMM
- Opalis
- Forefront
- Hyper-V
Earlier career, 1994–20106 roles
Sep 2008 – Apr 2010
Technical Consultant
Freelance
System Center, MDT, Windows 7 migration, Hyper-V, Active Directory, Microsoft security and BlackBerry Enterprise Server.
- SCCM
- SCOM
- MDT
- Hyper-V
Mar 2007 – Aug 2008
Technical Consultant
Pygmalion Computer Group, London
IT support and consultancy: Windows Server 2003, Active Directory, Exchange 2003, SMS 2003, MOM 2005/SCOM 2007, SharePoint and VMware.
- SMS 2003
- MOM 2005
- Exchange
- VMware
Jul 2006 – Sep 2006
Lecturer
CETEP Faculdade de Tecnologia and Colégio São José, Brazil
Lectured Data Communication and Internet/Intranet Infrastructure (Industrial Automation, class of 2006) and Operating Systems and Networks.
- Teaching
Oct 2001 – Sep 2006
Technical Consultant
Freelance, Brazil
Active Directory, ISA Server, SUS patching, SMS and MOM from 2003, and Windows 2000/XP imaging with BDD and Ghost.
- SMS
- MOM
- BDD
- Ghost
- ISA Server
Mar 2000 – Oct 2001
Developer
Mozachi Informática, Brazil
Built an ICU management system for the health sector in Delphi, Interbase and ASP, and ran the Windows 2000 infrastructure.
- Delphi
- Windows 2000
- Active Directory
1994 – 2000
First roles in IT
Brazil
Document digitising on Windows 3.11, then software development in Clipper and Delphi.
- Clipper
- Delphi
Recognition
Awards and certifications
2010–2025
Microsoft Most Valuable Professional
15 years as a Microsoft MVP for Security (Microsoft Endpoint Configuration Manager and Intune). The award is given by Microsoft, not applied for, and renewed every year.
2008–2025
Microsoft Certified Trainer
17 years delivering Microsoft training from basic to advanced levels.
2009
Microsoft IT Hero
For a cost-reduction project with System Center Configuration Manager 2007.
Since 2002
30+ Microsoft certifications
Including MCSE, MCSA, MCITP and MCTS, plus 1E Nomad.
Speaking
- TechEd Brasil
- Gartner Security & Risk Management Summit
- Microsoft Hyper-V Cloud Roadshow, London
- Microsoft CloudOS Community Roadshow
- TheDesktopTeam Roadshow
- Microsoft TechNet webcasts
Community & writing
- Editor-in-chief, Canal System Center magazine (Brazil)
- Content editor, endpointmanagers.com
- Joint author, SCCM 2007 and SCOM 2007 Brazilian RampUP
- Organiser of community events and lectures around the world
Education
2005–2006
Postgraduate, Network Computing and Telecommunications
UNICENP, Centro Universitário Positivo, Curitiba
Monograph: Security and privacy of information: computational anti-forensic techniques
1997–2001
Technologist in Data Processing
Fundação de Estudos Sociais do Paraná, Curitiba
Certifications
30+ Microsoft certifications, including:
- Microsoft Certified Solutions Expert
- Microsoft Certified Solutions Associate
- Microsoft Certified IT Professional
- Microsoft Certified Technology Specialist
- Microsoft Certified Systems Engineer
- Microsoft Certified Systems Administrator
- Microsoft Specialist
- Microsoft Certified Professional
- 1E Implementing and Using Nomad 5.0
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